FAQ
FAQ
Q: I am local to Canberra; can I pick up my order?
A: Yes you sure can, there is a local pick-up option at checkout. Once your order is done, I will send you an email to let you know it is ready for collection. Make sure you check your spam folder, as sometimes my emails go there.
Q: What is your turnaround time?
A: I do have a two week turnaround time on all personalised orders, however it is generally quicker than that. Most items go out within the week if I have the stock here ready to go.
Q: What payment methods do you offer?
A: I have Paypal, Credit Card, Afterpay, YouPay and Zip Pay. You can also message my Facebook page to pay by EFT if you prefer that method.
Q: Do you have any discounts?
A: Yes sure do if you sign up to our newsletter you will get 10% of your first order. The code is "signup" but it will only work if you have signed up and only on your first order. I also randomly post on Facebook with discounts and offers so make sure you follow us.
Q: I just ordered can I add to my order to save on postage?
A: If I haven't already posted the item you sure can, however it depends if you paid for envelope postage but it needs to go in a satchel. If that is the case, I can send you an invoice for the difference between the two so you don't need to pay again.
Q: I can't find what I want on your website...
A: You can try the search function and if you can still not find it send me a message, I am sure I can help there are 100000's of items I can make I just haven't made it yet.